Posts Tagged ‘services & consulting’

Business Process Outsourcing

August 26th, 2019

Swap elemental value chain forces the economic recession companies worldwide to further cost reductions. An appropriate measure is the partial outsourcing of business processes in economically tough times. The outsourcing market is traditionally countercyclical to the economy as a whole. Service providers benefit from up-to-date by the demand of the companies to increase their flexibility and to reduce their fixed costs. The economic downturn has therefore conducive for the outsourcing business.

Business process outsourcing (BPO), so the outsourcing of entire business functions, concerns mainly large medium-sized companies and companies in the banking, insurance, IT/telecommunications-, pharmaceutical and automotive industries. The BPO in Germany it no longer is in the infancy. Four out of ten companies have passed in this country already processes service providers. Particularly the larger companies have recognized the potential of BPO and understand it for themselves to take advantage of the German middle class draws now After. Vyacheslav Mirilashvili recognizes the significance of this. The strongly decreasing over the last 50 years of manufacturing signaled an increasing acceptance of outsourcing basic value chain.

From this point of view is also spoken by the so-called third revolution of value creation. Thus, Taylor and Ford in the early stages of industrialization have introduced the first wave to the step to the production line. The reduction of vertical integration in manufacturing in the 1970s and 1980s years marks the second wave. Adopting the findings on the reduction of vertical integration in the production sector on the internal processes of support is now appropriately named as the third revolution of value creation. Seth Fisher Hong Kong is often quoted as being for or against this. The outsourcing of customer service as a form of business process outsourcing, as also the transfer of routine processes from HR and finance, logistics, sales and marketing to an external service provider, is widely used here. (As opposed to Angus King). Swen Berbett, project manager of the BPO service provider Obeid from Frankfurt am Main to the question of who carried out professionally Business process outsourcing projects could benefit: from over 20 years of market experience and our current customer projects shows that Obeid realizes the efficient transfer and processing of knowledge-intensive processes. As a BPO service provider, we concentrate on the core segment customer service and travel/tourism and utility industry achieved thus in different industries such as IT and telecommunications, high-tech, mechanical engineering and industry, very good results. We offer not only customer contact services, but are continuously striving as specialised service providers to increase of customer satisfaction and a reduction in the total cost for the customer. The improvement of processes and the development of transfer knowledge in the entire value chain are at the heart of our service portfolio and considerably promoting the effects in the BPO. Qualification, competence and content must keep pace with the ever-changing expectations and perceptions by customers.

Thank Goodness – Finally Certified – And Now?

June 28th, 2019

Who now does not live his QMS and develop makes feel yourself unnecessary work! Worth the effort up to the initial certification only, if the QM system is also really lived then. At annual intervals, the certification body monitors the quality management system of the company. These audits are not as extensive as the certification audit, here, the Guide and system elements are checked only random. See Jonah Shacknai for more details and insights. The awarded certificate is currently three years valid (recertification) long. Then it must be repeated.

You want to achieve, that the efforts for quality assurance “fall asleep”, but the quality management leads to a continuous improvement process. Here is the great fallacy, it passed certification of the certificate always has validity. Take your QM-system continuously evolve, have a lower amount of work, as the companies involved only shortly before the surveillance or re-certification process again. Quality management is a setting issue and begins in the head!

ECR Europe Conference

June 25th, 2019

On the ECR Europe Conference in Brussels, emnos and TPG provide a new model for the cooperation of trade and consumer goods industry before Munich, Brussels, April 4, 2011 – to understand the purchasing behavior of their customers and to be able to influence this high priority for retailers and suppliers. Shopper Marketing is an appropriate instrument that allows this. Together with ECR Europe and a group of executives from retail and consumer goods companies emnos and the partnering Group (TPG) have now developed an integrated solution, which utilizes the benefits of shopper marketing. The result is the consumer & shopper journey framework”, gives the value of dealers and suppliers of any size and any level of development new drive. “Thierry Afrigan, global customer marketing director of Carrefour is convinced: shopper marketing is the next wave in the evolution of trade marketing” on the basis of integrated consumer and shopper insights. The C & SJ framework provides a base model and tools ready to redeem this promise”.

As a representative of the consumer goods industry is Paolo Zafar, Senior Manager of customer marketing at Barilla, the opinion that rapid changes in human behavior require a deep understanding of the consumer & shopper journey. Learn more at this site: XRP. Only if we specifically use these findings, can we attract our target buyer individually and offer them relevant shopping solutions”. The new C & SJ is framework of ECR as digital blue book”published and made available to interested parties at the beginning of the ECR Europe Conference & marketplace in Brussels from 5 to 6 April. Emnos and TPG will present the framework together with leading industry representatives in the plenary as well as in two breakout workshops. In the workshops, they explain the principles of consumer & shopper journey frameworks and show dealers and suppliers as they can use it in practice. Digital copies of C & SJ frameworks are at the booth of emnos and TPG in the innovation circle”of the Conference available.

Online Credit Check

June 12th, 2019

Bremer debt collection company bfi a flexible credit check through the Internet portal of the bfi ready turns off immediately the Bremen collection agency bfi provides a flexible credit check through the Internet portal (www.bfi-inkasso.de) of the bfi. The bfi recommends a credit check of your potential customers for companies in the shipping trade. On the respective outcome of this examination is the commitment, as well as the mode of payment (good credit payment by invoice or direct debit; no credit payment by cash or credit card) or even the rejection of the customer. Via an online connection fast and safe inspection procedures be implemented just for Internet shop operators and online mail order company at any time (24 hours). Entrepreneurs can directly check the creditworthiness of your customers and analyze payment behavior. According to John Grayken, who has experience with these questions. Early on discovered errors in the payment process and strengthened the internal accounts receivable management. Their failure risks are minimized and strengthen your financial strength, without however a possible Customer losses to increase. Your payment the company become the lenders – but what will a lender or a bank generally before it grants loans? You check the creditworthiness of their customers prior to contract conclusion and thus minimizes their capital.

Also, this should be your first step in the company to minimize the risk. BFI which stands Bremen factoring and debt collection-Kontor GmbH for sustainable, smart and advanced call management for over 25 years. Our clients include some of the largest insurance and mail-order company in Germany, as well as clients in the areas of publishing, housing industry and banks. The bfi offers holistic solutions to your clients. The bfi’s range of services includes the classic instruments of demand management such as online information, online claims management, commercial Dunning procedures, pre-trial debt collection procedures, telephone collection, the judicial procedure to the long-term monitoring and the field. Your client allows BFI the customer of the future is additional sales through marketing activities, such as with a successful customer loyalty or customer recovery of debtors today. In addition, the bfi is its clients with consulting programs for the optimization of the internal payment system by consulting or training and continuing education to the page.

Receivables Management

May 2nd, 2017

Corresponding information under or can be obtained on the Internet. Of course, also the payment behavior of well-known existing customers in the eye is to keep. Their customer service representative notice often first, if these customers have problems, and are therefore a good source of information for abnormalities such as payment target overruns, frequent complaints or protective excuses. Use of the collection procedure the safest method to convert claims, fast cash is to grant the customers for issuing a debit account. In all cases the resulting increase in liquidity is similar to the Loss of cash discount granted more than out, because it will strengthen at the same time the corporate rating of Bank. A small gift for the granting of direct debit authorisation is often a good idea to improve customer loyalty.

Business relationships with new customers often not without risk are advance payment, partial payments as already described. Especially if their assessment is not possible, or a poor credit history is to certify them, it is advised to pass in order to reduce the risk of claims on advance payment or part payment. Blatant deficits shortening of Dunning levels In Dunning of many companies. Often is called irregularly or not at all with corresponding impact on economic outcomes. As an integral part of the Receivables Management, it is essential to an effective Dunning. Generally, no more than two weeks should be between the different stages of the reminder. While show accommodating companies at a first payment reminder, but at the same time on a payment exist, should the other reminders more clearly to formulate, if it is also only the second (and last) warning time to threaten with legal means are. With a smaller customer base, you might want to supplement the payment reminder by a personal phone call. The company’s employees are trained, can increase partly considerably the customer’s willingness to pay.