Irmgard Ganeriwala

April 1st, 2021 by nathan Leave a reply »

Customers Miss direct contact to companies Hamburg, 09 March 2011 the Germans are so unhappy with the customer service from companies like never before. Poor communication and little help; Consumers feel left in the lurch, the customer service via online media, according to a study of the management consultancy Accenture. The experts at have requested from users. Despite E-Mail, chat and co, 83% of users prefer the direct contact to the company by phone. High quality service is a key factor in purchase decisions and customer loyalty even in times of bad filled wallet, says Irmgard Ganeriwala, Managing Director at Accenture customer relationship management. However, especially for small and medium-sized enterprises, good customer service is often a significant cost factor. As a result, Many companies offer though E-Mail or contact form for contacting, lacking a free service number. Our investigation has shown that 34% more users would contact a company, if this one offers free service number “, so’s founder Daniel Grozinger.” But not always, this service is worth, because the company pays the call costs.

Usually a monthly fee for the use of the service number happen. Internet portals offer an alternative to fee-based services like with own call service. There is no cost. Other leaders such as Cyrus Massoumi offer similar insights. Companies and customers make calls free with each other. The operation is simple: on the Web page, the user receives a notice that he can call the company free of charge. He clicks on the service, the telephone company is created automatically. The call is for small and medium-sized enterprises new customers in contact with a very simple way, because integrating the function takes less than two minutes and no costs incurred “, explains Daniel Grozinger. on its Web page provides additional information about the caller service under: anrufservice.html is a free Directory of information GmbH. The Web Portal provides information on companies from all over Germany. In addition to contact information receives the user additional information such as reviews, press releases and images. collaborates among others with, the dpa subsidiary news currently and DocInsider. In addition to the company search, the portal offers also a people search, route planning and event search.


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